The Secret to Employee Retention? Continuous Learning
PEOPLE MANAGER PROGRAMME (Train The Trainer)
Kent were looking to build a suite of signature development programmes for their managers and leaders, supporting them with modern leadership behaviours in line with their vision, beliefs and culture.
Excel supported in designing a People Manager Programme for their people and culture team to roll out globally. Ensuring a sustainable approach to delivery.
"It was really great to go through the programme as a participant and then get together and meet team members we may never have got to meet face to face. We also learned a lot from each other, as well as from the Excel trainers and this was invaluable."
We Understood Kent's Needs
"It was really great to go through the programme as a participant and then get together and meet team members we may never have got to meet face to face. We also learned a lot from each other, as well as from the Excel trainers and this was invaluable."
What Did It Entail?
In 2024, Kent partnered with Excel to support the development of two key leadership programmes, aimed at strengthening the capabilities of their people managers and leaders. Kent sought a globally consistent approach to leadership development—one that was adaptable to local needs and deeply aligned with their organisational values and culture.
Excel collaborated closely with Kent to co-design two bespoke programmes that met these goals. Central to the success of the initiative was a thorough discovery and design phase, during which Excel invested significant time in understanding Kent’s culture, values, and strategic objectives. This ensured that the programmes felt like a natural extension of Kent’s identity.
Once the design was finalised, Excel delivered a comprehensive Train-the-Trainer programme to Kent’s People and Culture team. This provided them with the skills, knowledge, and confidence to roll out the programmes globally with consistency and impact.
The People Manager Program comprises three modules, each lasting 3–4 hours depending on the delivery format (virtual or face-to-face), delivered over a 1–2 month period. The programme includes written materials, peer coaching, and manager coaching to reinforce learning. The Train-the-Trainer process took place over two months, during which members of the People and Culture team experienced the programme first-hand, followed by a three-day intensive "teach-back" session. During this, participants delivered segments of the programme and received feedback and coaching to refine their delivery.
Twelve members of the People and Culture team across various global locations were successfully trained to deliver the programme. To further support consistency and quality, Excel provided additional group coaching, one-to-one coaching, and conducted final assessments to accredit the trainers.
Since its launch, the People Manager Programme has generated a highly positive response across Kent.
What Were The Results?
Individual Module Results
"Since becoming a new organisation 3 years ago, we’ve been standing up our suite of signature development programmes for our people at Kent, to support people leaders in doing their best and most awesome work, while breathing life into our Kent beliefs. Excel Communications were an obvious match for us on this from the start – their sense of fun, agility, and utter competence shone through, and felt like it aligned with what we were trying to do. And we were right!Together we developed two programmes – well, I say together, but they took our brief and ran with it, engaging with stakeholders from throughout our organisation, without me having to worry much about it at all!They’ve now delivered our People Leader programme to over 100 happy Kent people around the world, with a 100% recommendation score – which is really something. Their coaches are well received in all of our Kent locations all around the world, and we can’t wait to keep delivering the programme to even more Kent people.For our other programme, we adopted a train the trainer model, and our People Manager programme, is now being rolled out globally, to similar praise. I loved that Excel coaches were happy to support our trainers in their development and learning, truly helping us to embed a learning culture at Kent.I wouldn’t hesitate to recommend Georgia and all of the team at Excel to any other organisations looking to invest in their most important assets!"
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Hello and Welcome to Excel Communications
At Excel, our purpose is to enable everyone we talk to, to realise their true incredible potential.
We want your people to be able to perform at their very best by giving them knowledge and skills through an unforgettable learning experience.
All our learning and development programmes are delivered both virtually and in-person and can be delivered all over the world.
