The Secret to Employee Retention? Continuous Learning
PEOPLE LEADER PROGRAMME
Kent were looking to build a suite of signature development programmes for their managers and leaders, supporting them with modern leadership behaviours in line with their vision, beliefs and culture.
Excel supported in designing and delivering a People Leader Programme for their leaders globally. Now in its second year of delivery, having delivered to 100 participants in 2024 & 2025 and with many more Kent Leaders going through the programme in 2025/2026, the Kent Leaders are getting fully immersed in people development and they are loving it!
"They’ve delivered our People Leader programme to over 100 happy Kent people around the world, with a 100% recommendation score – which is really something."
We Understood Kent's Needs
What Did It Entail?
The Kent & Excel Partnership started in 2024 where they were looking for support with two key programmes to support them in enhancing the people managers and people leaders leadership skills. They were looking for a consistent global approach, but with flexibility and local needs addressed. Programmes where their beliefs and culture would be embedded and brought to life. We partnered with them to design two programmes to do exactly that.
The discovery and design phase was of upmost importance to ensure Excel felt like an extension of Kent. Excel invested time to get to know Kent, their beliefs, values and culture to embed into the programme. Once designed, the people leader programme was rolled out globally by three facilitators, delivering to the US, APAC, Middle East and Europe with great success.
What Were The Results?
"Since becoming a new organisation 3 years ago, we’ve been standing up our suite of signature development programmes for our people at Kent, to support people leaders in doing their best and most awesome work, while breathing life into our Kent beliefs. Excel Communications were an obvious match for us on this from the start – their sense of fun, agility, and utter competence shone through, and felt like it aligned with what we were trying to do. And we were right!
Together we developed two programmes – well, I say together, but they took our brief and ran with it, engaging with stakeholders from throughout our organisation, without me having to worry much about it at all!
They’ve now delivered our People Leader programme to over 100 happy Kent people around the world, with a 100% recommendation score – which is really something. Their coaches are well received in all of our Kent locations all around the world, and we can’t wait to keep delivering the programme to even more Kent people.
For our other programme, we adopted a train the trainer model, and our People Manager programme, is now being rolled out globally, to similar praise. I loved that Excel coaches were happy to support our trainers in their development and learning, truly helping us to embed a learning culture at Kent.
I wouldn’t hesitate to recommend Georgia and all of the team at Excel to any other organisations looking to invest in their most important assets!"
To find out more about Kent PLC, click the name below:
Hello and Welcome to Excel Communications
At Excel, our purpose is to enable everyone we talk to, to realise their true incredible potential.
We want your people to be able to perform at their very best by giving them knowledge and skills through an unforgettable learning experience.
All our learning and development programmes are delivered both virtually and in-person and can be delivered all over the world.
