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Case Study

Developing Awesome Managers For...

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Managers

Help your managers lead with purpose, inspire trust, and build strong, high-performing teams.

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The Secret to Employee Retention? Continuous Learning

GLOBAL PEOPLE MANAGEMENT PROGRAMME

How did Booking.com grow from just a handful of people to more than 10,000 employees, in more than 200 offices around the world in less than 10 years? People development and management programmes are at the heart of the Booking.com corporate strategy, and is a key contributing factor to the company’s success. For over a decade, Excel Communications has been the partner of choice to develop their people’s skills through unique, tailored and innovative workshops.

 

 

We Understand Booking.com's Needs

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Ensure all managers' across all regions are equipped with the same high level of skills
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Support and provide the tools to enhance managers' abilities to drive employee engagement
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Empower managers' with the tools to maintain and exceed high levels of performance
100%
'I would recommend this programme as a development opportunity to someone in my role'

Post-programme survey results of all participants

 

 

What Does It Entail? 

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+150 COHORTS
Over 1,500 participants across over 150 cohorts have attended the programme across the last 3 years
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6 BLENDED MODULES
Each cohort attends a blended 6 module learning journey, 2 of which are in-person across 2 days and the rest are virtual with inter-modular peer coaching
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4 MONTHS
Each cohort completes the programme in around 4 months, allowing plenty of time to learn and embed behavioral change!
Booking.com as a company are focused on creating a working environment that attracts, engages and develops people to their full potential. People Managers are pivotal to achieving this goal, and the Managing People Programme enables both new and experienced managers to coach effectively, empower and support their teams, and foster an inclusive culture where everyone can do their best work. This particular programme started in 2021 and we have trained more than 1,500 managers so far (and counting!) with an average recommendation score of 100%.
 

 

Developing Leaders

We've been Booking.com's partner of choice, supporting in the development of it's leaders for a long time. Watch this case study below from 2018 to see where the legacy of our work with Booking.com derives from.

 

 

 

What Do Our Clients Say?

To find out more about Booking.com, click the name below:

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Your L&D goals

Ready To Design A Learning Plan That Perfectly Fits You?

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Where we do it

Global Delivery With World-Class Trainers

Our global network of expert facilitators brings learning to your people - wherever they are.

With diverse backgrounds and experience across industries, we match your business with trainers who fit your culture, your people, and your challenges.

Whether delivered in person, virtually, or through blended solutions, every learning experience feels relevant, personal, and powerful.
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