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Case Study For Amgen

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The Secret to Employee Retention? Continuous Learning

MEASURING RESULS WITH EXCEL EVALUATE

Amgen is the world’s largest independent biotechnology firm, headquartered in California, with European headquarters in Zug, Switzerland. The European Talent Acquisition Development Team completed a review of the leadership and personal development programmes that were in place to develop personnel across Amgen Europe. The result showed that there was room for growth.

We Understood Amgen's Needs

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Develop a more streamlined and centralised core program
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Improve program quality
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Improve learning processes associated with program access, enrolment and evaluation

The programme was called Learning for Growth, and the benchmark for average learner improvement after every workshop was set at 20%. In order to measure performance pre and post workshop, an effective, accurate assessment tool was needed and the level 3 behavioural assessment tool (Excel Evaluate) from Excel Communications was selected. Excel Evaluate is an evaluation tool that quickly and simply allows the measurement of people’s performance and assesses changes in behaviour, as a result of training or coaching. By tailoring the behavioural indicators to reflect your goals, you can evaluate the impact of training on people’s performance.

 

 

What Did It Entail?

Learning for Growth was launched; a pan-European programme that includes a 3-tier instructor-led development programme. There were a total of 40 programmes and on average between 500 and 600 personnel attend these workshops every year.

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Leading People programs
for people managers only
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Personal Career & Development programs
for all staff; senior associates up to director level
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Cross-Functional Business Essentials programs
for all staff; senior associates up to director level

What Were The Results?

The changes pre and post workshop can be visualised clearly using the Excel Evaluate spider diagram:

Amgen spider

Since the introduction of Excel Evaluate and The Learning for Growth Programme, the average improvement post workshop has been 27%.

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Improvement on managers owning the development needs and solutions for their team members
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Maximized program capacity with lower drop-out rates
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Greater impact of training on the job

What Did Our Clients Say?

 

To find out more about Amgen, click the name below:

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