I don’t like to sit still. I thrive off challenge, change and personal growth. I love meeting new people and hearing about their business’ needs and you just don’t get these things when you sit still.
In my career so far I’ve been fortunate enough to gain diverse experiences through roles and education in; engineering, aerospace, events, learning, travel, programme delivery and business management.
At Excel Communications, I’m lucky enough to get all of these things by partnering with our clients to help them realise their people’s true potential. I get to see every business’ unique capabilities and cultures and then support them take their performance to the next level.
I’ve been supporting our clients and learners to realise their true, incredible potential since 2012 – although I also spent a stint client-side with a global clinical research organisation! I am lucky to be immersed in helping others succeed, and every day is a new challenge. I love leading such a dynamic team of experts, approaching each of our clients’ learning needs with a fresh, fast-paced and future-focused perspective.
When I’m not developing others at work you will find me looking for opportunities to learn; whether it’s inventing a new recipe, planning a trip to a rogue location or discovering what breed my future dog will be! It’s true what they say, we learn something new every day (especially if you watch as much Attenborough as I do)!
Learning and development is something that has excited me for a long time so, when the opportunity to join Excel Communications presented itself, I didn’t hesitate for a second.
Having worked in customer service roles in various industries for the last 12 years, I have found that no day is the same, and working with people gives me the joy and fulfilment I couldn’t find anywhere else.
I am thrilled to be part of this highly professional and passionate team, ensuring every detail is accounted for and all programmes are delivered successfully.
I am lucky enough to have been part of the fantastic team at Excel since 2019. I’ve had a a thirst for learning all my life and so the decision to join the Excel team to live my passion every day was an easy one and I’ve never looked back.
Supporting people from a huge variety of industries and cultures to ensure they get the best possible development programmes is what I thrive on and the results we achieve, make it all worth it!
I love seeing how each and every programme we design and deliver impacts every participant and business in a different, positive way, achieving the results they desired.
Genuinely cannot believe that I joined Excel back in 2019… reminds me of a very famous saying about why time flies.
I love what I do for so many reasons!
To name a few, it allows me to fulfill my passion for learning, whilst helping others across the globe to achieve their ambitions in life.
Additionally, as a creative graduate, my role also enables me to use those skills in creating content, including blogs, videos and podcasts for both our website and our social channels.
I am so proud to be part of this fantastic team.
Having worked in the Client Services Team since 2008 I bring plenty of insight and knowledge of clients and the business to my Finance role.
In addition to my young family and studying for my AAT accounting qualifications, I love the work we do here at Excel Communications; making a real impact and creating life-changing moments for people.
I’ve had experience of this first hand and it’s why I’m still here!
I started my career in sales, management, training and coaching at a hugely successful and highly innovative pharmaceuticals company. There I got to work in an inspiring training partnership with Excel Communications who I eventually joined, designing and delivering learning programmes across many industries.
People are all uniquely wired and I am endlessly curious about discovering ways to explore their map of the world, sharing valuable insights that will help them realise and express their true potential.
I love to apply ideas and concepts from NLP, MBTI, FIRO-B and Social Styles in ways that are practical and useful in day-to-day life for leaders, managers and individual contributors.
My career started in digital marketing working agency-side for global brands across luxury industries all the way to FMCG. I then decided to take this expertise in-house and join Excel Communications in 2018 within the marketing and client success teams.
This experience has allowed me to now become a Client Success Manager for the business. This involves managing the operations of my clients and ensuring the successful delivery of our workshops.
8 years ago I’ve decided to turn my life upside down and take a leap across the channel to the land of Big Ben and 5 o‘clock tea…and I’m yet to see someone drink tea at 5 o’clock!
I’ve never looked back and in 2021 I was lucky enough to follow my passion for client delivery and join Excel.
Before joining Excel, I worked for one of the biggest software companies in the world. Corporate life can be fun, but not as fun as being part of the smaller and much more dynamic environment, where each day is different and exciting!
Outside of work I am passionate about learning new things and I’m a cat mom to the cuddliest 14 years old tabby.
As a postgraduate in Social Sciences, I have always been fascinated by people and human psychology. Having worked in various customer and client facing roles, I have found that working with people is a real passion of mine. Learning and Development gives me the opportunity to work alongside people from all walks of life.
I am delighted to be a part of such a wonderful team at Excel and am equally as excited to kick-start my career in Learning and Development.
When I am not working you may often find me gaming. I first received by brother’s hand-me-down classic Gameboy at the age of 8 and haven’t stopped gaming since!
A degree in Spanish and Italian has afforded me the opportunity to explore the connections we have with our European partners and opened my eyes to the importance of preserving these connections.
I was eager to join a company with an international outlook, when I found Excel with its international team, clients and learners who all share the aim: to enhance careers, providing them with knowledge, skills & attitude needed to succeed.
I am excited to be a part of a growing network of individuals, ensuring that all parties exceed targets and ambitions with exceptionally crafted and sought-after programmes.
Aside from my work by day, I am a Netflix connoisseur by night and partial to a nice glass of red!
I’ve always been into learning and problem solving… taking online courses in my spare time, doing cryptic crosswords at weekends, and obsessing over escape rooms! Despite having experience in various industries, including healthcare and education, it was after moving into management and experiencing leadership training as a career that really captured my heart.
After changing careers to train and facilitate nationally and internationally, I started working with Excel and transitioned to both design and delivery a few years later. Creative problem-solving and finding ways to meet and exceed client expectations are some of my favourite parts of working at Excel, as well as working with such a fantastic team of people.
When I’m not reading, baking, or watching regular season NFL games, you’ll probably find me taking pictures of my dog, who I have convinced myself is the cutest pup in the world.
I think continued learning is so important in helping people live happy and fulfilling lives, which is why I’m super excited to be a part of the fabulous Excel team.
With eight years of experience in project coordination and customer service, I have always loved working with people to reach their desired goals! Throughout my career I have also had the opportunity to work in other parts of the world, such as Melbourne, Australia. This has provided me with the ability to learn quickly, and to interact with people from all walks of life.
I absolutely love travel and spent four years of living in South East Asia, France, Australia & New Zealand. In my spare time you’ll find me spending time with family and friends or watching David Attenborough documentaries (He’s the best!)
Helping individuals and businesses achieve success has always been a passion of mine and I have been lucky enough to have a career that has allowed me to do just that. Having worked in a variety of industries and lived in multiple countries, I feel I have gained knowledge and experience that serves me well in life.
Joining Excel has been a major highlight in my career because their vision to help people realise their potential, empowering them to learn, grow and succeed aligns with my own. I love seeing the success of our clients as they go on this journey with us through our exemplary development programmes.
I am so fortunate to be working in this great team and very proud to be a part of the Excel family!
With experience in Learning & Development, project management and multiple other coordination and customer service-based roles, I hope to bring a broad range of expertise to my role within an incredibly exciting and knowledgeable team here at Excel.
Thriving on helping others be the best they can be, I can’t think of a better way than in assisting Excels clients and the participants of our programs in their learning journeys with us.
I adore travel and have been incredibly fortunate to have travelled extensively in Asia, Australia, USA and Europe which has given me invaluable life experiences and values. If I am not working or travelling, you will most likely find me either going to long hikes with my gorgeous dog or in the garden pretending to know what I’m doing!
Joining Excel Communications feels like joining a family, everyone lives the values (Learn, Grow, Succeed!) and from day one, I knew I had joined an inspiring business with a dynamic and positive culture. My professional background was in recruitment technology where I developed a passion for delivering excellent service to clients that focused on reliability, consultancy and finding solutions. Joining the Excel Operations Team has allowed me to further improve these skills in the Learning & Development arena. I obtained a masters in Palaeoanthropology while at university and have always had a keen interest in human behaviour and understanding how we got to where we find ourselves today.
Outside of work I am kept busy by my two dogs, Luna & Kira, who are mischievous Goberians (Husky/Golden Retriever cross). I am also big into sports, playing cricket (at a very casual level) and can often be found watching football, boxing and rugby league - come on you saints!
Learning & Development Team
-
Ania,
Languages: Polish
Ania is an accredited Business Coach and Learning Specialist, from a Pharmaceutical Sales Management background. She is also a practicing artist, having completed a certificate in Portraiture at the Art Academy in London. Ania combines her passion for behavioural change with her artistic practice. Ania demonstrates a flexible approach, adapts her style to suit organisational needs, and works in collaboration to help people and companies develop and succeed.
-
Anuj,
Languages: English
Anuj is an experienced leader with a track record of commercial success having developed a career in the Pharmaceutical & MedTech industries over the last 20 years. He is passionate about developing innovative approaches to organisational development, commercial execution & building engaging cultures for individuals. With a background in L&D, Anuj developed his training (CIPD, CTP) & coaching (Pf Magazine Coach of the year) practice with technical expertise in various diagnostic (LNA), design & blended learning techniques.
-
Åse, UK
Languages: Swedish, English, German, Swiss German
Åse is a Swedish, UK qualified, counsellor, personal performance coach, NLP practitioner and parenting coach. She is an experienced facilitator and coach who enjoys the interaction with people from varied backgrounds. Åse & Jenni deliver fun and informative workshops in the mental health and emotional wellbeing arena. Her spare time involves mountain biking, singing, traveling and hanging with family & friends.
-
Bernd, Germany
Languages: German, English
Bernd had a broad career in Services and the Media industry where he held a range of leadership positions in Marketing and Human Resource Development. As a confident and engaging trainer, he is certified to deliver a number of behavioural and psychometric profiles including Franklin Covey and Tracom Social Styles. In his spare time, he enjoys travelling with his wife and children and is also passionate about football.
-
Bill,
Languages: Chinese
Bill is an executive coach and facilitator. He is passionate about helping participants enhance their business skills, behaviour and mindset. Bill has superb communications skills on all levels and he leverages his broad business background and international experience to enrich the delivery of executive coaching and workshops across different business sectors.
-
Chris, UK
Languages: English
Chris is an international leadership trainer and coach with specialist experience and knowledge in advanced inter-personal communication skills. His qualifications include Master Practitioner, Trainer and Coach in NLP as well as an MSc Applied Educational Psychology. When he is not working Chris likes to spend time with his family and can be found on the local tennis courts.
-
Dave, UK
Languages: English
Having established a successful career in sales, marketing and management, Dave has a passion for sharing his expertise through training. His Master NLP Practitioner means he can bring his wealth of knowledge to the training room. He is accredited in Tracom Social Styles, MBTI, Belbin and Emotional Intelligence (EBW) and he is a Fellow of the Institute of Sales and Marketing Management and a Member of the Chartered Institute of Marketing. In his spare time, Dave likes to spend time with his family and is a keen downhill skier.
-
David, UK
Languages: English
David has extensive experience in facilitating highly engaging learning with real-world impact for leaders, teams and front-line employees in global organisations. He has a career background in engineering and IT in the manufacturing and chemicals industries. He is a certified NLP Master Practitioner and is accredited in Tracom Social Styles. Away from work he enjoys days out with his family, playing the guitar, and outdoor activities including a recently discovered passion for sub aqua diving.
-
David, UK
Languages: English
David takes great pride in designing and delivering sessions that change the way people think about what they can achieve. Combining over 30 years of business experience with four years as a TV and film actor, David brings to any event a uniquely entertaining and thought provoking training style. When not working he enjoys playing the guitar and can often be found underneath his classic car in an effort to keep the “old girl” on the road.
-
Dido, UK
Languages: English
Dido is an accomplished trainer, facilitator and coach with over 20 years’ experience of delivering high quality workshops. She is a certified NLP Master Practitioner and incorporates this thinking and techniques into her work. She is passionate about using communication skills to assist people in achieving what they consider to be beyond their expectations and capabilities. Dido is a keen equestrian with a depth of experience in solving equine behavioural problems; communicating through body language (sometimes nick named “horse whispering”).
-
Georgie, UK
Languages: English
Georgie has always been passionate about people development, culture and creativity. She uses art-making and inspiring facilitation to uncover insights to inform opportunities for people and business growth. Georgie loves using her Art Therapy within businesses; encouraging creativity for personal wellbeing and interpreting interpersonal and leadership dynamics towards enabling organisational change.
-
Gillian, UK
Languages: English
Gillian has over 20 years’ experience working in global FTSE 100 organisations as a HR Director, supporting and developing leadership teams working in manufacturing, commercial, medical, R&D and service organisations. During this time, Gillian has led HR teams and partnered and coached senior leaders and Executive members around the world. She is an experienced coach, mentor, trainer and facilitator and is passionate about unlocking potential in individuals, teams and organisations. She holds the NTL Organisation Development (OD) Certificate, is an accredited NLP Practitioner, has used Insights Discovery in previous roles, is a Fellow of the CIPD and is Social Styles accredited. Outside work, Gillian is a Pets as Therapy Volunteer with her Old English Sheepdog, Blue Belle and enjoys travel, walking and generally being outdoors.
-
Gilly, UK
Languages: English
Gilly has a background in Media. She is a highly experienced trainer and coach who has delivered global training for many years. Gilly’s approach to training is high energy and her style is very engaging. Her accolades include being a qualified Personal Performance Coach, Corporate & Executive Coach and NLP Practitioner.
-
Graham, UK
Languages: English
Graham is an international speaker and speaking coach. He is best known for his ability to convey business ideas with a quick sketch. His numerous conference audiences have been amazed to discover that they too can draw their ideas – a talent they never knew they had. As a former manager in Corporate Training at a large airline, he was responsible for the delivery of leadership and management development training.
-
Gustavo, Spain
Languages: Spanish
Originally, from Buenos Aires and now based in Barcelona, Gus is one of our international creative trainers. Gus brings energy and experimental approaches to his workshops. Gus is an experienced musician, songwriter and composer.
-
Harald, Netherlands
Languages: Dutch, English
After several years in the sporting industry, Harald moved to the pharmaceutical industry where his interest in training developed. His experience as a field coach and training manager has made him one of our clients’ favourites. In his spare time, Harald of course loves to play sports, including badminton, golf and rollerblading.
-
Isabel, Central America
Languages: Spanish, English
With a background in public relations, Isabel has a proven track record in implementing both large scale and individual training programmes across a wide range of sectors.
Her main passion is to deliver training that integrates the experience, education and background of the participants.
To support her own learning, Isabel successfully gained her Social Styles qualification and uses this insight to allow her to understand participants and client’s own training needs.
Originally from Canada, Isabel offers training throughout South America and apart of her style is to bring a high energy to the classroom. Isabel speaks native Spanish and has a fantastic level of English.
Excel Communications can guarantee your training will not be dull with Isabel facilitating.
-
Jenni, UK
Languages: English
With a background in education, psychology, counselling and the prison system, Jenni has years of facilitation and training experience. She’s lived in numerous countries and has a particular interest in parenting and early childhood development. Her Master’s degree focused on Adult Learning with a teaching degree in Life Orientation (PSHE). She is a Mental Health First Aid Instructor with emotional wellbeing at the heart of all she delivers. She keeps busy looking after an active family and travelling.
-
Joanne, UK
Languages: English
Jo has gained a wealth of experience in a number of industries before settling on becoming a leadership and management trainer. She is an NLP Master Practitioner and has a special interest in the use of NLP to overcome performance nerves. This fascination has also led her to study the connection between mind and body and become a qualified Nia teacher. Jo is also a keen horse rider.
-
Julie, SIngapore
Languages: English
Julie is an experienced facilitator, trainer, executive coach and learning consultant. She is also a Certified Public Accountant and started her career as an Auditor with Ernst & Young (EY) Singapore where she managed a large portfolio of international audit clients in various industries. Subsequently, Julie transferred to the Learning & Development department of EY to pursue her passion to become a trainer. After more than 15 years with EY, Julie left to focus on being a trainer and an executive coach. She is a certified facilitator for 360-degree assessments, MBTI Accredited Administrator, Social Styles facilitator, Corporate Etiquette & International Protocol Consultant, Colour & Image Consultant and GlobeSmart Profile facilitator. Her passion is to help her clients become effective leaders, trainers, presenters and communicators by using a blended learning approach.
-
Karin, UK
Languages: English, German
Karin is an experienced trainer and facilitator and a certified leadership development coach. She brings a wealth of personal and professional experience to her work, including a 16-year international career in a top 10 FTSE company, specialising in corporate communications, reputation management and sustainability. She is a Certified Integral Development Coach™, an Accredited Strengths Profile Practitioner and a LINC Personality Profiler trainer and coach, as well as Social Styles accredited. In her spare time, she loves travelling and has visited all seven continents.
-
Linda, Australia
Languages: English
Linda is a qualified trainer, coach and NLP master practitioner based in Sydney, who is passionate about helping everyone become the best version of themselves. She is an ABC (Australian Born Chinese) with over 34 years advertising/media experience, including 17 years in regional roles, and 10 years in the award-winning learning and development unit of a media company. When not working, she enjoys trekking, yoga, skiing and camping.
-
Liz, USA
Languages: English
Based in California, Liz has dedicated over 30 years to helping people reach their personal and professional potential as an educator, therapist and trainer. Liz loves excursions by trains, planes, automobiles or on foot. She likes day hikes, food and wine pairing, and growing her own tomatoes and Italian herbs.
-
Lora, USA
Languages: English
Based in California, Lora has been working in leadership & management training for over 20 years. She is able to tailor her training to her audience and her style is high energy and engaging. Lora is a member of The American Society of Training & Development (ASTD) and Project Management Institute (PMI).
-
Louise, UK
Languages: English
Louise is an experienced coach, trainer and facilitator and is able to see people’s true potential. She is highly effective at working with teams to deliver powerful performance and greater connections. With an extensive background in recruitment and selection, she worked with major global organisations before becoming an Excel Communications trainer.
-
Luud, France
Languages: Dutch, English, German, French
Luud has over 30 years of international experience acting as an inspirational speaker, management trainer, executive coach and senior manager. Having worked in over 35 countries on 5 continents he has a vast experience in dealing with global audiences and different cultures. He specialises in: Leadership Development, High Performing Teams, Personal Development, Organizational Transformation & Change and Work / Life Harmony and is Social Styles accredited. Luud is Dutch and since 2002 he lives in the South-West of France and frequently travels around the world.
-
Magdalena, Portugal
Languages: English, German, Polish
With over 15 years’ experience as a leadership trainer and 10 years’ experience as a life and leadership coach, Magdalena’s passion is people. Her training is innovative, interactive and high energy. She currently resides in Portugal and enjoys writing her Japanese cooking blog in her spare time.
-
Manuel, Portugal
Languages: Portuguese, English, French and Spanish
International senior consultant changing organisations and teams through its people and behaviours for the last 25 years. Specialised in Change Management, Leadership for Results, Negotiation and Conflicts, Challengers and Value Sales, Impact Presentations and Personal Effectiveness.
University degree in Management and certification is DISC and Neuroscience. Loves nature and water sports, was a triathlon athlete, a swimming teacher and a boy scout. -
Marc, Spain
Languages: French, English, Spanish
Marc has many training accolades to his name but since 2009, Marc has been a full-time trainer and coach. Marc enjoys spending his spare time hiking and bicycling around Catalonia, and cooking for family and friends.
-
Maree, Australia
Languages: English
Maree is an experienced trainer, instructional designer, facilitator, coach and NLP master practitioner residing in Sydney. She enjoys nothing more than working with people to enable them to be even better tomorrow than they are today. She has spent over 35 years in the Advertising / Communications industry in local Australian and regional APAC roles. She began her focus on training others almost 18 years ago with her remit including leadership, management and communication skills. In her spare time Maree enjoys running, yoga, walking her black lab Jack and spending time at her beach shack on the NSW mid north coast.
-
Mark, UK
Languages: English
Mark is another of our leadership & management experts with his experience coming from scientific research and the pharma industry. He is an NLP Master Practitioner and Tracom Social Styles facilitator. When Mark is not working, he enjoys spending time with his family, and supporting Newcastle United (sometimes!) with his sons.
-
Miwa, Japan
Languages: Japanese & English
Miwa’s intellectual curiosity is one of her strengths and she is also a practitioner of active listening to help her coaches discover their beliefs and inner speech. Her way of retaining self-confidence, raising self-efficacy and exerting leadership is highly valued among the CEOs and executives she is coaching.
-
Parveen,
Languages: English
For over 15 years, Parveen has enjoyed designing and facilitating learning experiences for professional and personal growth in the areas of education, emotional intelligence, communication, service excellence, thought leadership, resilience, well-being and leadership development. She uses human-centred approaches informed by neuroscience and positive psychology to create learning spaces where people feel safe enough to connect, make mistakes, collaborate and thrive.
-
Punit, UK
Languages: English, Gujarati
Punit joined the Excel Communications training team after a very successful career in the pharmaceutical industry in a learning and development team. His qualifications include an NLP Practitioner and he is a certified Tracom Social Styles trainer. In his spare time, Punit likes to spend quality time with his family.
-
Ralph, UK
Languages: English, French
Ralph has built up an impressive CV in sales, management and training, initially within the demanding hotel profession. Ralph has done a lot of training delivery to a wide range of healthcare professionals. He is a Certified NLP Practitioner and holds diplomas in Psychometric Profiling, Management and Administration. In his spare time, he enjoys family time and is a keen musician.
-
Rolf, Germany
Languages: French, Spanish, Portuguese
Rolf is a truly international trainer, having been born in Europe, educated in the USA, and has lived with his family in Sao Paulo, Brazil. He has now made the move back to Europe. Working within leadership and management, his passion is people development. His other loves are tennis, skiing, kite surfing and yoga.
-
Ruth M, UK
Languages: English
Ruth is an accomplished international trainer, facilitator and coach. She is highly experienced in the field of professional development, with a proven track record of assisting organisations, managers, teams and individuals to attain business goals. She is a qualified NLP Master Practitioner and is an accredited trainer in MBTI, Firo B, Social Styles and Belbin. Away from work, Ruth enjoys walking in the hills, camping in the rain, playing classical piano, fast swimming and slow Tai Chi – but not all at the same time!
-
Ruth S, UK
Languages: English
Drawing on more than 25 years’ experience, Ruth is passionate about great leadership in the workplace. Specialising in Leadership Development, Coaching & Mentoring, Ruth also believes that learning and growth never stops and should be enjoyable, interactive and applicable in the real world. Ruth is a certified NLP Master Practitioner and uses these techniques in her training.
-
Sergio, Spain
Languages: Spanish, English, French, Italian, Portuguese
Sergio’s has gained a great deal of experience and knowledge within the Leadership & Development space by delivering a large range of our workshops for our clients.
He is based in Barcelona and is fluent in Spanish/Catalan, English, French, Italian and Portuguese.
With more energy than ever, Sergio is a fabulous and engaging trainer and he will brighten up your training experience.
-
Terry, Spain
Languages: English, Catalan, Spanish, French, Portuguese, Italian, German
A native Englishman based in Madrid, Terry gains most satisfaction from seeing confidence and charisma blossom in people’s performances and in areas where they least expected it. Passionate about language, communication and human relationships, Terry’s strength lies in his ability to relate to, bring together and motivate individuals, groups and teams from different backgrounds and nationalities. Terry is a certified NLP Practitioner and holds an MSc in Linguistics & Phonetics; Terry is a keen musician and in his spare time performs stand-up comedy on a regular basis. He is a keen sportsman in rugby, cricket and soccer and enjoys the Mediterranean lifestyle.
-
Tom, UK
Languages: English
Tom completed a very successful career in the pharmaceutical industry before moving into training. He is certified in Advanced Coaching and Mentoring and is an MBTI Practitioner. Tom is also a Situational Leadership II certified trainer and is Tracom Social Styles Accredited. In his personal life, Tom likes to run, play guitar badly and has been a season ticket holder at Anfield for over 18 years.
-
Trista, USA
Languages: English
Based in New York State, Trista has over 15 years’ experience in the financial and advertising sectors and Human Resources/Recruiting industry. She has extensive experience working autonomously in results-driven environments. Trista’s style is engaging and exploratory as she works with participants to identify the underlying challenges they face.
-
Will, UK
Languages: English
Will is an accomplished international facilitator and coach. He specialises in all aspects of communication, collaborative working and coaching. A former UK Head of Training in two global pharmaceutical companies he joined the Excel team in 2001. He’s a certified Coach, Master Practitioner of NLP, Social Styles licensed (TRACOM and Wilson Learning), OPQ and Hogan Development Survey accredited and qualified in MBTI Step 1 and 2 – he also holds British Psychological Society Level A and B certification. As well as being a keen, but awful guitarist, he can sometimes be found on a windsurfer.
-
Yohan, UK
Languages: English
Yohan’s portfolio includes stress management, resilience, wellbeing, mental health awareness and mental health first aid training. He also provides one-to-one executive coaching to support individuals, helping them to develop and deliver their personal and professional goals. Yohan has a holistic approach to improving emotional competence. He has travelled extensively, with his favourite country being Vietnam, is a keen long distance competitive cyclist and enjoys practicing mindfulness including regular visits to Buddhist wellbeing retreats to recharge from a busy professional and family life.