Case Study For Booking.com

Written by Alex Dinnadge | Sep 10, 2025 10:41:24 AM

The Secret to Employee Retention? Continuous Learning

GLOBAL PEOPLE MANAGEMENT PROGRAMME

How did Booking.com grow from just a handful of people to more than 15,000 employees, in 198 offices around the world in just 10 years? People development and management programmes are at the heart of the Booking.com corporate strategy, and is a key contributing factor to the company’s success. For over a decade, Excel Communications has been the partner of choice to develop their people’s skills through unique, tailored and innovative workshops.

We Understood Booking.com's Needs

What Did It Entail?

Booking.com as a company are focused on creating the working environment that attracts, engages and develops people to their full potential. People Managers are pivotal in achieving this goal and this programme aims to support new and experienced People Managers to be effective coaches, empower and support our people and create an inclusive culture where people can do their best work. This particular programme is now in it's 3rd year and we have trained circa 1,500 managers so far (and counting!) with an average recommendation score of 98%.

Developing Leaders

We've been Booking.com's partner of choice, supporting in the development of it's leaders for a long time. Watch this case study below from 2018 to see where the legacy of our work with Booking.com derives from.

What Did Our Clients Say?

To find out more about Booking.com, click the name below:

Hello and Welcome to Excel Communications

At Excel, our purpose is to enable everyone we talk to, to realise their true incredible potential.

We want your people to be able to perform at their very best by giving them knowledge and skills through an unforgettable learning experience.

All our learning and development programmes are delivered both virtually and in-person and can be delivered all over the world.

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