Personal Impact

The Professional Medical Communications model redefines the way you think about healthcare professional  dialogue and sets out four outcomes for a scientific conversation:

• Connect…create a scientific relationship with the external expert through rapport and a common agenda
• Understand…the external expert’s needs and situation through a two-way dialogue of questioning, listening and conversation
• Position…relevant scientific data and ideas in a way that makes sense to them
• Commit…your efforts as well as theirs to helpful follow-up actions

Outcomes

• Learn that there are four outcomes to achieve in every scientific conversation
• Be able to create rapport with even the most challenging of external experts
• Be able to bridge into productive and meaningful scientific discussions
• Understand that external experts treat patients based on their understanding of the scientific data and that the Medical Scientist’s job is to understand and then inform that view
• Be able to ask the right questions and learn to really listen to the answers
• Be able to agree the What, Who and When of a meeting follow up

Presenting to groups can be one of the most stressful business activities. Reputations and credibility are at stake, audiences can be challenging and preparation time may be limited. It is therefore not surprising that this has been the most frequently requested skill development area. Whether promoting your ideas, influencing others, getting proposals accepted, presenting data or winning new business, the ability to deliver confident and impactful presentations is paramount.

Delivering your message in a clear, relevant and meaningful way for a range of different audiences requires skills, as does handling nerves. These skills can be learned. Our proven approach is guaranteed to improve participant presentation skills, regardless of the experience of the presenter. The results can be truly transformational.

Outcomes

• • • • • • • • • • • Know how to build rapport with different audiences
                    • Be able to handle nerves and convey confidence
                    • Learn ways to build personal impact and influence with an audience
                    • Know how best to use slides and visual media
                    • Learn a proven 5 step planning process for any presentation
                    • Be able to handle questions assertively

We also provide training on more specialised presenting skills including webcasting and remote presenting, and storyboarding.

As the workplace becomes more culturally, behaviourally and educationally diverse, more versatile interaction is essential to the success of any organisation.  Social Styles helps you identify your own preferred communication style and the styles of others, and how to use this knowledge to develop far more effective and productive working relationships.  You will complete an online profile prior to the workshop and will benefit from two reports which provide objective feedback on your preferred behavioural style as well as your versatility.

Objectives

• • • • • • • Enhance your ability to gain rapport and increase interpersonal effectiveness with others
            • Reduce conflict in interactions with a range of colleagues and customers
            • Have a greater understanding of your own and other peoples’ behavioural style
            • Gain more confidence in your ability to communicate effectively in one to one and group situations
            • Experience less frustration with poor communication
            • Increase your versatility, being more effective with more people, more of the time

Many organisations invest in an internal training resource, either full time trainers or a range of subject matter experts with significant levels of technical knowledge but who do not consider themselves to be professional trainers.

The challenge is to recognise the specialist knowledge and experience these people have and also the importance of developing their communication and influencing skills in the context of delivering training.  The aim is to maximise people’s learning through creating and delivering engaging and inspiring training events.  Without a professional trainer accreditation programme, internally led training could become a series of PowerPoint presentations which can be repetitive to deliver and, unfortunately just as forgettable for the recipients.

Our full Accreditation programme includes the following:

• • • • • • • • • • • • • Professional Presentation Skills
                        • Facilitation and Audience Management
                        • Training Diagnosis and Design
                        • Feedback and Coaching for Performance

Within any business all client-facing roles play a critical role in customer relations and ensuring they deliver innovative projects that both challenge and exceed client expectations.

In customer facing roles we tend to take everything the client says at face value; lacking the confidence to challenge and question further to deeper understand their needs. This can inevitably lead to project creep and client expectations not being met when it comes to outcomes and budgets.

Without the confidence, skills and knowledge to ask probing questions and to challenge assumptions, clients may find more creative and innovative solutions elsewhere and ultimately the business suffers.

Outcomes

• • • • • • • • • • • Understand how managing accounts is changing over time
                    • Use the Depth Finder tool to inform creative and critical thinking
                    • Be able to read clients to build and maintain rapport during conversations
                    • Know how to create time with busy clients
                    • Know how to handle challenging clients and project creep