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Hello everyone, this is Tom Hallett from the Learn Grow Succeed Podcast.  

Todays podcast is all about developing your team in our current pandemicdriven world – a topic that many leaders will be thinking about right now. 

Will the traditional ways of training and development still be relevant in the postpandemic business world, or will there be a need for new methodology or practises? 

And if so, what will these methods look like? 

By the way, if youre new here, welcome! As our regular listeners will know, you can find a transcript of this podcast on the Excel Communications website. 

So, after the extraordinary year weve all had and as we emerge into the new working landscape, leading your team has the potential to be challenging for a variety of reasons.  

Your team might have changed, with fewer or different members, some of your colleagues might have been affected personally by Covid-19, or your business goals and ways of working might have changed too. 

While some of your team may have experienced furlough, others have been working; and without a doubt, working remotely away from your ‘normal’ cultural environment will have made an impact on your team. 

All of which you will need to take into consideration as you continually develop your team. So in today’s podcast, let’s look at different places to start. 


1. Dealing With Change 

As a leader, one of the first things you need to address is the way your team and your organisation has changed due to Covid. 

Change management is a crucial part of leadership, and it has never been more essential.  

Even for teams and organisations who have come through the pandemic mostly untouched, you are now operating in a world that has been significantly affected by the pandemic; which you have to acknowledge. 

Kotters model of change management states that 75% of a companys management needs to buy into any change that occurs. So your leaders must be on the same page when it comes to how your organisation is now operating in a post-pandemic world. 

Here are four of the main areas of change to focus on now  

  • Defining how your organisation is operating for the safety and security of employees, both in physical safety and organisational changes to look after jobs.  
  • Celebrating the success of the business for making it through the pandemic and the achievements that the team has secured along the way – this is often missed and yet is so important. 
  • Demonstrating transparent communication with employees at all levels – all of your team need to feel like they are included and informed about what is happeningwhich could be contributing to further change in the business.  

So how does acknowledging change help in the development of your team? 


2. Set Intentions for Your New Culture 

While many organisations did not plan on pressing reset in 2020, the world has changed, and we must change with it.  

Many businesses are happy with the organisational culture they have cultivated. But even great cultures sometimes only work when things are going well, and suffer during times of crisis.  

Itreally important during these pivotal months as we leave the crisis stage of Covid and make our way through the recovery that you outline the culture of your organisation for our new normal. 

Developing your team in a post-pandemic world will depend upon how impactful and uniting your culture is.  

In a recent McKinsey article I read, they highlighted the importance of striking the right balance between supportive and challenging leadership. 

Your team must feel supported to step up during difficult times, but they must also feel challenged to explore new approaches, to take the lead and work independently even in stretching situations. And this is something thats going to be more relevant than ever with the continuation of remote working that we are experiencing. 

Your new company culture should address remote working and the importance of flexibilityI know there are different types of Covid restrictions going on in other countries, and here in the U.K., were seeing more local lockdowns and changes to working guidelines.  

Next, lets look at the role of training in your post-pandemic culture.  


3. Focus on Training 

It often takes a time of crisis to see gaps or opportunities in the business. Many companies only really stop and take stock after a challenging time – its when issues that can otherwise get brushed aside during normal circumstances come to the surface.  

It is also a time where employers see the value of having highly talented people in the right roles too. 

So let me share some data about the value of training and developing your employees as you navigate what is happening in your organisation. 

The Society for Human Resource Management estimates that the cost of replacing an employee can be as high as 60 per cent of their annual salary, and the total associated costs of employee turnover can be as high as 200%! 

Let me translate this for you – the cost of replacing an H.R. manager can be up to £103,000, while the cost of training the same individual could be less than £1,000 depending on the training programmes you implement. 

The benefits of training to develop your current team are just what many companies will need right now. Its a cost-effective way of ensuring your team are being developed in the right way, to benefit and strengthen your organisation.  

And finally, lets look at the benefits of using an external trainer versus inhouse.  


4. Using an External Training Source 

There are three main considerations when it comes to training and developing your team, and they are  

  • Time 
  • Cost 
  • And flexibility 

The time it takes for an employer to put together a training programme, to create the materials and research how best to deliver the core ideas can be a lengthy process, and thats understandable if training is not something you engage in regularly. 

The cost is tied up with the time. As I mentioned, its far more costly to hire new employees than it is to train existing ones, but spending time creating training programmes from scratch is costly both in time and in money.  

And finally, flexibility. When training employees in a post-pandemic world, this will give you the flexibility you need to create the next generation in your workforce. Where you know your team lack skills such as leadershipmanagement, or commercial skills for the post-pandemic age, you can bring in external trainers who can quickly implement the training your team needs to develop in these key areas.  



So to summarise, developing your people in a post-pandemic world will focus on four areas- 

  1. Dealing with change
  2. Creating a new culture for the new world 
  3. A focus on training 
  4. And using external training services to deliver this training impactfully. 

For more information on developing your leadership skills, head to our blog, which contains hundreds of articles on all aspects of leadership. I’ll leave the link in the comments. 

Remember you can access all of our podcasts on iTunes by hitting the subscribe button. 

This is Tom from the Learn Grow Succeed Podcast saying bye for now. 



If you would like to watch our leadership masterclass recordings, you can access the latest leadership complimentary guide here. 

For more information on post-Covid leadership topics, head to our blog, additionally, click here to view our range of free leadership resources to help you become a better leader starting today.  




P.S. If you would like to attend one of our complimentary taster workshops on working with remote teams, call us on +44(0) 1628488 854.  


About Excel Communications       


Excel Communications is a learning and development consultancy based near London in the U.K. For more than 30 years; we have been collaborating with clients across the globe.   

Partnering with Excel empowers you to evolve your people and business by fuelling a love for learning.    

We work with you to create unforgettable, customised learning experiences to achieve your vision of success and growth, with tangible results.   View our case studies here.    

We have a team of expert trainers delivering programmes across five continents in multiple languages. Call us now on +44 (0) 1628 488 854.