---
title: You’re Probably Using AI Wrong in L&D… Here’s How to Fix It
description: Learn how to effectively use AI in learning and development to uncover hidden skill gaps and make smarter training decisions with our expert guide.
---

[Blog - Excel ](https://www.excel-communications.com/blog)

# [You’re Probably Using AI Wrong in L&D… Here’s How to Fix It](https://www.excel-communications.com/blog/youre-probably-using-ai-wrong-in-ld-heres-how-to-fix-it)

 Written by [Alex Dinnadge](https://www.excel-communications.com/blog/author/alex-dinnadge) | Aug 4, 2025 12:33:46 PM

## **You’re Probably Using AI Wrong in L&D… Here’s How to Fix It**

You’ve explored AI. Maybe you’ve even experimented with its features.

Yet when it comes to learning and development, most people aren’t asking AI the right questions.

Rather than uncovering real challenges, they ask for generic training schedules. Rather than identifying what’s truly holding teams back, they request ready-made slide decks. Instead of treating AI as a true learning partner, it’s used like a default search engine.

That’s a real opportunity missed.

## **The Real Value of AI in L&D?**

AI isn’t here to take over your work or replace your professional judgement. Its greatest value lies in helping you make smarter, quicker choices by highlighting challenges before they escalate.

When used thoughtfully, AI can:

- Analyse feedback from your learners
- Detect trends and reveal unseen gaps
- Build a clear case for investment
- Enhance every programme and intervention you deliver

But these benefits only come when you ask the right questions.

### We Built a Guide to Help You Do Exactly That. Download 'An L&D Manager’s Best Assistant: Using AI To Unlock Hidden Skill Gaps & Unleash Team Potential' here.

## Many thanks,

Alex & The Excel Team

[View full post](https://www.excel-communications.com/blog/youre-probably-using-ai-wrong-in-ld-heres-how-to-fix-it)

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